Banqueting Bar Supervisor – Cunard

Liverpool

competitive Full-Time 4th October 2017


Banqueting Bar Supervisor
Fancy the chance to work in the heart of Liverpool? At Signature Careers, we’re in search of talented hospitality staff to join an exciting team at the iconic Cunard Building.
Our up-and-coming conferencing and events venue is set to become a dining hotspot for visitors to the city and locals in search of a luxury experience with a vibrant atmosphere.
A majestic piece of the world-famous Three Graces, the Grade II* listed Cunard neighbours the Liver Building and Port of Liverpool Building, offering stunning views across the waterfront.
As part of our hospitality team, you’ll be ready to dazzle our customers with an array of fantastic skills and a shining personality that leaves a lasting impression.
At Signature, we’re renowned for creating long-term, diverse jobs across Liverpool and beyond. With a passion for the city and an emphasis on fun, we’re a great bunch to work for. So, if you’re ready to showcase what makes you perfect for Signature, we’d love to hear from you!

Summary

Reporting to the Banqueting Manager, you are responsible for co-ordinating the delivery of all beverage for functions.

To supervise all phases of the functions and oversee the banquet event ensuring that all service standards and departmental policies are followed by bar staff.

DUTIES AND RESPONSIBILITIES:

• Ensure service standards are maintained
• Ensure the department as a function delivers all Bar Core Standards
• Actively consider prevention, recovery and investigation of any complaints
• Undertake to be responsible for cleanliness and presentation of the bar
• Anticipate guests’ needs wherever possible and promote hospitality within the hotel, enhancing guest satisfaction
• Carry out quality training and coaching in a systematic and professional
• Complete self-audits of the department
• Ensure the team are correctly uniformed, in line with company standards and understand the importance of personal hygiene
• Ensure team are punctual, polite, courteous and helpful to guests and colleagues at all times
• Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest
• Be aware of responsibility for the security of guest and hotel property
• Stock control & stock ordering to budget
• Be aware of responsibility for the security of guest and hotel property
Required Knowledge/Skills:
• Previous experience supervising a team of employees through motivation, coaching and development.
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision making skills ability
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.
• Must be flexible with working nights, weekends, and holidays.