Bar Supervisor – Bastion


SUMMARY

Reporting to the Bar Manager, you are responsible for co-ordinating and supervising the daily functions or the bar

DUTIES AND RESPONSIBILITIES:

  • Ensure service standards are maintained
    • Ensure the department as a function delivers all Bar Core Standards
    • Actively consider prevention, recovery and investigation of any complaints
    • Undertake to be responsible for cleanliness and presentation of the bar
    • Anticipate guests’ needs wherever possible and promote hospitality within the hotel, enhancing guest satisfaction
    • Carry out quality training and coaching in a systematic and professional
    • Complete self-audits of the department
    • Ensure the team are correctly uniformed, in line with company standards and understand the importance of personal hygiene
    • Ensure team are punctual, polite, courteous and helpful to guests and colleagues at all times
    • Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest
    • Be aware of responsibility for the security of guest and hotel property
    • Stock control & stock ordering to budget
    • Be aware of responsibility for the security of guest and hotel property
    Required Knowledge/Skills:
    • Previous experience supervising a team of employees through motivation, coaching and development.
    • Proven excellence in customer service.
    • Capable of using independent judgment/solid decision making skills ability
    • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
    • Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
    • Demonstrated excellent written and verbal communication skills.
    • Proven job reliability, diligence, dedication and attention to detail.
    • Must be flexible with working nights, weekends, and holidays.

Apply for this position

  • Accepted file types: docx, pdf.
  • Accepted file types: docx, pdf.