Bar Supervisor


Signature Living has an extensive history restoring historic buildings to their former glory.

With The Exchange Hotel, Cardiff, we endeavour to boost a city’s local economy and tourism by creating luxurious accommodation and food & beverage facilities within the iconic grade II listed building, The Coal Exchange.

Signature Living plans to restore this stunning building back to its glory and once again ensure that it becomes a beacon for Cardiff and can be enjoyed by everyone for many years to come.

SUMMARY

Reporting to the Bar Manager, you are responsible for co-ordinating and supervising the daily functions or the bar

DUTIES AND RESPONSIBILITIES:

  • Ensure service standards are maintained
    • Ensure the department as a function delivers all Bar Core Standards
    • Actively consider prevention, recovery and investigation of any complaints
    • Undertake to be responsible for cleanliness and presentation of the bar
    • Anticipate guests’ needs wherever possible and promote hospitality within the hotel, enhancing guest satisfaction
    • Carry out quality training and coaching in a systematic and professional
    • Complete self-audits of the department
    • Ensure the team are correctly uniformed, in line with company standards and understand the importance of personal hygiene
    • Ensure team are punctual, polite, courteous and helpful to guests and colleagues at all times
    • Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest
    • Be aware of responsibility for the security of guest and hotel property
    • Stock control & stock ordering to budget
    • Be aware of responsibility for the security of guest and hotel property
    Required Knowledge/Skills:
    • Previous experience supervising a team of employees through motivation, coaching and development.
    • Proven excellence in customer service.
    • Capable of using independent judgment/solid decision making skills ability
    • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
    • Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
    • Demonstrated excellent written and verbal communication skills.
    • Proven job reliability, diligence, dedication and attention to detail.
    • Must be flexible with working nights, weekends, and holidays.