Hotel Concierge – Belfast

Belfast

Full-Time, Part-Time

As Concierge at The George Best Hotel, it is your responsibility is to act as a personal assistant to the guests during their hotel stay and work alongside all other hotel departments to ensure guest satisfaction.


“George offers grander surprises to the mind and the eye…”

Danny Blanchflower

 

George Best is undeniably one of Belfast’s most treasured icons. This luxury boutique hotel is a development of the Grade B1 listed Scottish Mutual Building and will celebrate the life of the iconic footballer both on and off the pitch.

Signature Living was born from a simple idea: to create luxurious, spacious hotel experiences that bring family and friends together. Each hotel has been designed to provide guests with comfortable, flexible and stylish accommodation, with many celebrating a hotel’s history and architecture.

 

Duties of the concierge will include:

  • Welcoming guests into the hotel in the main lobby area
  • Communicating with the guests in a helpful and friendly manner
  • Booking & upselling restaurant reservations
  • Arranging transportation
  • Advice on local tourism
  • Securing guest luggage and delivering luggage to guest’s rooms
  • Assisting the reception team in delivering packages to guest room
  • Assisting the reception team during busy periods
  • Calling guests prior to their visit to confirm their hotel bookings and assisting in any questions they guest may have

The successful candidate must:

  • Be knowledgeable about the city of Belfast and be prepared to suggest an activity that meets the guests’ needs for all guest types including; family trips, romantic stays, stag and hen parties
  • Have a great knowledge of the hotel’s history, facilities & its products
  • Have a great customer service background
  • Be able to develop a business network with the local venues and vendors
  • Use initiative
  • Be able to work alone and as part of a team

The Best concierge will:

  • Have previous experience in working in a hotel or customer service environment
  • Will be able to work flexible hours, on any day of the week

 

Apply for this position

  • Accepted file types: docx, pdf.
  • Accepted file types: docx, pdf.