Hotel Night Reception Team – Belfast

Belfast

Full-Time

You will be required to carry out reception duties, including checking guests in and out, while dealing with any queries during the night


“Boss, I think I’ve found you a genius.” — Bob Bishop

The George Best Hotel is looking to bring a sprinkle of Signature Living style to the Northern Irish capital.

Known for our fresh approach to the hotel industry, this will be something Belfast has never seen before!

With a drive to succeed through hard work and a genuine passion for the Hospitality trade, you will be joining one of the biggest and fastest growing companies within the country.

The Role:

  • You will be required to carry out reception duties, including checking guests in and out, while dealing with any queries during the night.
  • Emphasis will be placed on Security of the hotel at night to maintain our guests’ safety.
  • You will ensure all night auditing and reporting procedures are carried out, with all discrepancies being reported back to the Night Supervisor and Manager.

What is Expected:

  • Ensure you uphold and embody all standards and expectations set by the Front of House Manager during the evening and night shifts.
  • Handle positive and negative guest feedback when presented and track efficiently.
  • Undertake the responsible for cleanliness and presentation of the hotel & Front of House areas.
  • Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest.
  • Be aware of responsibility for the security of guest and hotel property.

Role Requirement: 

  • The ability to anticipate customer needs, change goals and direction quickly to ensure a perfect guest experience.
  • Proven excellence in customer service.
  • Capable of using independent judgment/solid decision-making skills.
  • A strong sense of responsibility and independence while also taking direction from both the Front of House and Night Managers.
  • Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
  • Demonstrated excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication and attention to detail.

 

Apply for this position

  • Accepted file types: docx, pdf.
  • Accepted file types: docx, pdf.