Housekeeper / Room Attendant

Liverpool

Competitive Full-Time

We are looking for Housekeepers / Room Attendants in Liverpool


Job Purpose/Summary:

  • To maintain the highest standards of cleanliness in all guest rooms, apartments, event venues, bars, restaurants and public areas in accordance with Signature Living Brand standards
  • To ensure that our room and apartment standards exceeds our customer’s expectations
  • To take pride in your work
  • To work closely with Head Housekeeper and supervisors, to ensure standards are maintained.
  • To report any guest request or room maintenance as required
  • To check standard of linen supply in guest rooms and return any damaged linen

To provide first class service to the hotel guest:

  • Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
  • Talk to and communicate with our guests to enhance their guest experience
  • Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
  • Be aware of for the security of guest and hotel property.
  • To be polite and well-mannered
  • Be self-motivated & well presented

Performance indicators:

  • Customer satisfaction reflected in positive feedback on check out, Trip Advisor and Social Media sites.
  • Satisfactory training audits must confirm appropriate levels of training and any training needs are auctioned properly.
  • To Pass regular audits
  • No avoidable accidents or dangerous occurrences.
  • To demonstrate flexibility and ability to deal positively with new trends and changes.
  • To carry-out any other reasonable task deemed necessary by your line Manager.