Housekeeping Manager

Liverpool

Competitive Full-Time

We currently have a fantastic opportunity for an experienced Housekeeping Manager to join Signature Living Group.


Job Purpose/Summary:

To oversee the smooth running of the housekeeping department, including managing a large housekeeping and linen team and to ensure that the correct standards of customer care are maintained within that team

Tasks and Responsibilities:

  • Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, washrooms, restaurants, guest rooms suites, and all public spaces.
  • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
  • Daily supervision of the housekeeping staff, including the day, event and post-event crews.
  • Purchase, re-order and maintain housekeeping supplies and inventory.
  • Conduct inspections of all rooms
  • Recruit, schedule and train all new housekeeping staff members.
  • Maintain the housekeeping budget
  • Uphold the highest standards of cleanliness, safety, and conduct.
  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
Required Knowledge/Skills:
  • Previous experience managing a team of housekeeping employees through motivation, coaching and development.
  • The ability to anticipate customer needs, change goals and direction quickly and multitask
  • Advanced knowledge of Housekeeping process and procedures.
  • Proven experience supervising housekeeping departments of 20+ employees.
  • Ability to maintain a budget
  • Proven excellence in customer service.
  • Capable of using independent judgment/solid decision making skills ability
  • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
  • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
  • Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
  • Demonstrated excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication and attention to detail.
  • Must be flexible with working nights, weekends, and holidays