Part-Time Night Reception Team Members – Cardiff

Cardiff, South Glamorgan

The Exchange Hotel are looking to employ an experienced Hospitality professional for the role of Part-Time Nights Reception Team Member.

With a drive to succeed through hard work and a genuine passion for the Hospitality trade, you will be joining one of the biggest and fastest growing companies within the country.

You will also focus on: 

• Reception – performing reception duties, including checking guests in and out of the hotel.
• Room Service – delivering meals to guest’s rooms and dealing with any queries.
• Security – security shifts to maintain customer safety.
• Night Audit – running end of day reports and recording any discrepancies.

To provide a first class service to hotel guests: 

• Ensure service standards are maintained.
• Ensure the department as a function delivers all Reception Core Standards.
• Handle all positive and negative guest feedback and record correctly.
• Undertake to be responsible for cleanliness and presentation of the hotel & reception area.
• Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest.
• Be aware of responsibility for the security of guest and hotel property.

Required Knowledge/Skills: 

• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision making skills ability.
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.