Night Reception Team Members – Cardiff
Cardiff, South Glamorgan
Competitive Part-Time
The Exchange Hotel are looking to employ an experienced Hospitality professional for the role of Part-Time Nights Reception Team Member.
With a drive to succeed through hard work and a genuine passion for the Hospitality trade, you will be joining one of the biggest and fastest growing companies within the country.
You will also focus on:
- Reception – performing reception duties, including checking guests in and out of the hotel.
- Room Service – delivering meals to guest’s rooms and dealing with any queries.
- Security – security shifts to maintain customer safety.
- Night Audit – running end of day reports and recording any discrepancies.
To provide a first class service to hotel guests:
- Ensure service standards are maintained.
- Ensure the department as a function delivers all Reception Core Standards.
- Handle all positive and negative guest feedback and record correctly.
- Undertake to be responsible for cleanliness and presentation of the hotel & reception area.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest.
- Be aware of responsibility for the security of guest and hotel property.
Required Knowledge/Skills:
- The ability to anticipate customer needs, change goals and direction quickly and multitask.
- Proven excellence in customer service.
- Capable of using independent judgment/solid decision making skills ability.
- Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
- Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
- Demonstrated excellent written and verbal communication skills.
- Proven job reliability, diligence, dedication and attention to detail.
