Part-Time Night Reception Team Members – Cardiff

Cardiff, South Glamorgan

Competitive Part-Time 30th April 2017

The Exchange Hotel are looking to employ an experienced Hospitality professional for the role of Part-Time Nights Reception Team Member.


With a drive to succeed through hard work and a genuine passion for the Hospitality trade, you will be joining one of the biggest and fastest growing companies within the country.

You will also focus on: 

  • Reception – performing reception duties, including checking guests in and out of the hotel.
  • Room Service – delivering meals to guest’s rooms and dealing with any queries.
  • Security – security shifts to maintain customer safety.
  • Night Audit – running end of day reports and recording any discrepancies.

 

To provide a first class service to hotel guests: 

  • Ensure service standards are maintained.
  • Ensure the department as a function delivers all Reception Core Standards.
  • Handle all positive and negative guest feedback and record correctly.
  • Undertake to be responsible for cleanliness and presentation of the hotel & reception area.
  • Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest.
  • Be aware of responsibility for the security of guest and hotel property.

Required Knowledge/Skills: 

  • The ability to anticipate customer needs, change goals and direction quickly and multitask.
  • Proven excellence in customer service.
  • Capable of using independent judgment/solid decision making skills ability.
  • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
  • Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
  • Demonstrated excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication and attention to detail.