Nights Reception Team Member


 

 

You will focus on:

  • Reception – performing reception duties, including checking guests in and out of the hotel
  • Room Service – delivering meals to guest’s rooms and dealing with any queries.
  • Security – security shifts to maintain customer safety.
  • Night Audit – running end of day reports and recording any discrepancies.

To provide a first-class service to hotel guests:

  • Ensure service standards are maintained.
  • Ensure the department as a function delivers all Reception Core Standards.
  • Handle all positive and negative guest feedback and record correctly.
  • Undertake to be responsible for cleanliness and presentation of the hotel & reception area.
  • Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest.
  • Be aware of responsibility for the security of guest and hotel property.
  • Undertake any other reasonable duties as required by your line manager.

Required Knowledge/Skills:

  • The ability to anticipate customer needs, change goals and direction quickly and multitask.
  • Proven excellence in customer service.
  • Capable of using independent judgment/solid decision-making skills ability.
  • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
  • Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
  • Demonstrated excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication and attention to detail.

Apply for this position

  • Accepted file types: docx, pdf.
  • Accepted file types: docx, pdf.