Nights Reception Team Member – Dixie Dean

Full-Time

To provide a first class service to hotel guests


Dixie Dean is undoubtedly one of Liverpool’s most treasured icons and a footballing legend. The Dixie Dean Hotel will commemorate the life of Dixie both on and off the pitch with a luxury hotel, creating the world’s first Football Quarter. Featuring luxury hotel suites, premium onsite amenities, a stunning wedding and events space, and filled with never seen memorabilia, it’s set to be nothing short of extraordinary.

So, if you’re ready to take centre spot, we’d love to hear from you!

With a drive to succeed through hard work and a genuine passion for the Hospitality trade, you will be joining one of the biggest and fastest growing companies within the country.

You will also focus on:

  • Reception – performing reception duties, including checking guests in and out of the hotel.
  • Room Service – delivering meals to guest’s rooms and dealing with any queries.
  • Security – security shifts to maintain customer safety.
  • Night Audit – running end of day reports and recording any discrepancies.

To provide a first class service to hotel guests:

  • Ensure service standards are maintained.
  • Ensure the department as a function delivers all Reception Core Standards.
  • Handle all positive and negative guest feedback and record correctly.
  • Undertake to be responsible for cleanliness and presentation of the hotel & reception area.
  • Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest.
  • Be aware of responsibility for the security of guest and hotel property.

Required Knowledge/Skills:

  • The ability to anticipate customer needs, change goals and direction quickly and multitask.
  • Proven excellence in customer service.
  • Capable of using independent judgment/solid decision making skills ability.
  • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
  • Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
  • Demonstrated excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication and attention to detail.

Job Type: Full-time

Apply for this position

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  • Accepted file types: docx, pdf.