Reception Supervisor – Dixie Dean

Liverpool

To provide first class service to the hotel guest, assisting all guests in a sincere and courteous manner and wherever possible going the extra mile to ensure guest satisfaction


Dixie Dean is undoubtedly one of Liverpool’s most treasured icons and a footballing legend. The Dixie Dean Hotel will commemorate the life of Dixie both on and off the pitch with a luxury hotel, creating the world’s first Football Quarter. Featuring luxury hotel suites, premium onsite amenities, a stunning wedding and events space, and filled with never seen memorabilia, it’s set to be nothing short of extraordinary.

Job Purpose / Summary:

  • Service excellence to ensure total guest satisfaction
  • Complaint and Feedback handling whilst guests are in-house and after they have checked out
  • Drive TripAdvisor Reviews
  • To promote and maintain the professional profile of the Reception team.
  • Fostering a seamless team between all departments and Head Office

Core Accountabilities & Performance Indicators:

  • To provide first class service to the hotel guest, assisting all guests in a sincere and courteous manner and wherever possible going the extra mile to ensure guest satisfaction.
  • Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
  • To ensure that all guests are dealt with promptly upon arrival and departure, following the Company’s Core standards.
  • Confidence with the facilities, services and promotions offered by Signature Living.
  • Ensure that company standards for cleanliness are maintained within the department.
  • Complete & pass regular Audit checks.
  • Responsibility for the security of the guests and hotel property.
  • Ensure that the Company’s brand standards are adhered to all times.
  • To check guest satisfaction during the stay.
  • To handle guest complaints
  • To be the face of Signature Living, to be visible, available and welcoming.
  • To have a complete understanding of hotel and Company procedure in the event of a fire.
  • To actively promote a sales culture
  • Experience within a face to face customer relations role within the hospitality industry is desirable

Apply for this position

  • Accepted file types: docx, pdf.
  • Accepted file types: docx, pdf.