Reception Team Member

Liverpool

Full-Time

We are looking to hire a reception team member for The Shankly Hotel.


Signature Living was born from a simple idea: to create luxurious, spacious hotel experiences that bring family and friends together. Each hotel has been designed to provide guests with comfortable, flexible and stylish accommodation, with many celebrating a hotel’s history and architecture.

Job Purpose / Summary:

  • Service excellence to ensure total guest satisfaction
  • Complaint and Feedback handling whilst guests are in-house and after they have checked out
  • Drive Trip Advisor Reviews
  • Control the Repair & Maintenance of the Hotel
  • To promote and maintain the professional profile of the Reception team.
  • Fostering a seamless team between all departments and Head Office

 

Core Accountabilities & Performance Indicators

  • To provide first class service to the hotel guest, assisting all guests in a sincere and courteous manner and wherever possible going the extra mile to ensure guest satisfaction.
  • Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
  • To ensure that all guests are dealt with promptly upon arrival and departure, following the Company’s Core standards.
  • Confidence with the facilities, services and promotions offered by Signature Living.
  • Ensure that company standards for cleanliness are maintained within the department.
  • Complete & pass regular Audit checks.
  • Responsibility for the security of the guests and hotel property.
  • Ensure that the Company’s brand standards are adhered to all times.
  • To check guest satisfaction during the stay.
  • To handle guest complaints
  • To be the face of Signature Living, to be visible, available and welcoming.
  • To have a complete understanding of hotel and Company procedure in the event of a fire.
  • To actively promote a sales culture

Experience within a face to face customer relations role within the hospitality, sales or retail industry is desirable.