Assistant Restaurant Manager

Liverpool

Competitive Full-Time

We are looking to recruit an Assistant Restaurant Manager.


Signature Living currently operates 4 Hotels in the heart of Liverpool City Centre including 30 James Street – The Home of The Titanic and The Shankly Hotel.

Boasting a further 3 Restaurants, 3 Bars, 4 Weddings & Events Centre’s and a Spa, Signature Living plans to expand its flourishing and unique hospitality aesthetic outside of Liverpool in 2017 to locations such as Cardiff, Manchester & Preston.

Our hospitality team is growing each year along with the expansion of our portfolio, and the Assistant Restaurant Manager will be a key part in the success and continued growth of the Company.

To provide a first class service to hotel guests:

  • Ensure service standards are maintained
  • Ensure the department as a function delivers all Restaurant & Bar Core Standards
  • Empower team to be able to handle all positive and negative guest feedback and record correctly
  • Actively consider prevention, recovery and investigation of any complaints
  • Undertake to be responsible for cleanliness and presentation of the restaurant & bar in the hotel
  • Anticipate guests’ needs wherever possible and promote hospitality within the hotel, enhancing guest satisfaction
  • Carry out quality training and coaching in a systematic and professional manner using the Restaurant & Bar training program
  • Complete self-audits of the department
  • Ensure the team are correctly uniformed, in line with company standards and understand the importance of personal hygiene
  • Ensure team are punctual, polite, courteous and helpful to guests and colleagues at all times
  • Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest
  • Be aware of responsibility for the security of guest and hotel property
  • Monitor and control department costs and controls
  • Prepare, check and monitor departmental forecasts and rota’s and stock ordering to ensure they are in line with set budgets and meet the service and business needs
  • Order and purchase departmental supplies, carry out monthly stock takes and action any discrepancies in line with company standards
  • Maintain financial awareness and understanding of how the role impacts on the hotel’s profit and loss account and the company’s business as a whole
  • Control department’s costs through correct storage and distribution of supplies

Required Knowledge/Skills:

  • Previous experience managing a team of employees through motivation, coaching and development.
  • The ability to anticipate customer needs, change goals and direction quickly and multitask
  • Working knowledge of rooms management systems.
  • Ability to maintain a budget
  • Proven excellence in customer service.
  • Capable of using independent judgment/solid decision making skills ability
  • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
  • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
  • Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
  • Demonstrated sound organizational, coordinating and personal interface skills.
  • Demonstrated excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication and attention to detail.
  • Must be flexible with working nights, weekends, and holidays.