Restaurant Supervisor – The Shankly Hotel

Liverpool

£8 per hour Full-Time

We are looking to hire a Restaurant Supervisor at The Shankly hotel


The Bastion Bar & Restaurant offers a unique dining experience; guests can enjoy a range of meals whilst viewing fantastic items from the Shankly family’s private collection and intriguing memorabilia. Our goal was to create a restaurant and bar that is as unique as the iconic football manager.

Our ideal candidate will have Supervisory experience within a busy restaurant. We are looking for a motivated, organised and target driven supervisor to join our team.

Are you a motivated, organised and target driven supervisor with experience as a supervisor in a fast paced restaurant?

To provide a first class service to hotel guests

  • Ensure service standards are maintained
  • Ensure the department as a function delivers all Restaurant & Bar Core Standards
  • Empower team to be able to handle all positive and negative guest feedback and record correctly
  • Actively consider prevention, recovery and investigation of any complaints
  • Undertake to be responsible for cleanliness and presentation of the restaurant & bar in the hotel
  • Anticipate guests’ needs wherever possible and promote hospitality within the hotel, enhancing guest satisfaction
  • Carry out quality training and coaching in a systematic and professional manner using the Restaurant & Bar training program
  • Complete self-audits of the department
  • Ensure the team are correctly uniformed, in line with company standards and understand the importance of personal hygiene
  • Ensure team are punctual, polite, courteous and helpful to guests and colleagues at all times
  • Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest
  • Be aware of responsibility for the security of guest and hotel property

Required Knowledge/Skills:

  • Previous experience supervising a team of employees through motivation, coaching and development.
  • The ability to anticipate customer needs, change goals and direction quickly and multitask
  • Proven excellence in customer service.
  • Capable of using independent judgment/solid decision making skills ability
  • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
  • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
  • Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
  • Demonstrated sound organizational, coordinating and personal interface skills.
  • Demonstrated excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication and attention to detail.
  • Must be flexible with working nights, weekends, and holidays.