Reservations & Online Travel Agent Co-ordinator
We are currently recruiting for a Multi-Skilled Reservations & Online Travel Agent Co-ordinator.
Are you an ambitious, vivacious and dynamic individual looking for a new opportunity?
Signature Group are looking to hire a Reservations & Online Travel Agent Co-ordinator to join the head office team based in Liverpool City Centre.
Our ideal candidate will have an extremely customer centric & outgoing personality with a strong customer service & sales background. Candidates must be target driven and used to working in a fast-paced environment.
Current properties that are bookable via the head office team:
- Signature Living Apart Hotel
- Art House Hotel
- Signature Living Party Apartments
- The Shankly Hotel
- 30 James Street
- The Exchange Hotel, Cardiff
- Alma de Cuba
- **Including all bars, restaurants & spas located in each of the properties
Signature Group specialises in large group accommodation as well as luxury accommodation.
It’s hotels and apartments are packed full of features that bring Signature Group a league of its own. Our mission is to provide the very best customer service we possibly can.
You will bespoke guest’s stays from start to finish from cocktail making masterclasses to VIP entry at top clubs as well as family activities and restaurant bookings.
Our Sales team provide an exceptional service that will exceed the Guest’s expectations and ensure that their visit to and of Signature Groups Accommodations is unique and memorable.
- Responding to email, social media, voicemails and online chat enquires
- Online Travel Agent booking processing
- In and out bound calls, ensuring minimum call standards are achieved
- Pro-active upselling at all times, generating enquiries for the restaurant, bar, spa and events departments
- Ensure all payments and credit card details are accurately recorded and processed.
- Manage the hotel reservations database
- Liaising with 3rd parties to organise packages and events for our guests
- Diary management and reporting
- Calling guests as part of our concierge service
- Upsell the City and help to accommodate tourist activities and nightlife
- General Office Admin
- Achieving & exceeding sales & upsells KPIs and targets