Spa Receptionist – Morgan’s Spa

Liverpool

Min Wage 20th October 2017

Located in the famous 30 James street Hotel is the luxurious retreat, Morgan’s Spa. We pride ourselves in putting the customers’ needs first. Join our fantastic team with extensive collective experience, and a strong passion for what we do


Spa Desk Receptionist

Position Summary:
Located in the famous 30 James street Hotel is the luxurious retreat, Morgan’s Spa. We pride ourselves in putting the customers’ needs first. Join our fantastic team with extensive collective experience, and a strong passion for what we do
The successful person will source new clients and close sales to achieve the maximum amount of profit. You will play a key role in the guest’s experience visiting the spa, being the first and last interaction at the reception desk. Part of your role will involve the upselling of products from the spa, increasing income and revenue by upselling the merchandise and treatments in a confident approach with clients. This will take place both before the client arrives, via the phone booking, and whilst the client is at the spa.
You will be responsible for generating leads, ensuring the spa’s occupancy hits target and managing the sales and stock of our products and services.
You will maintain appropriate standards of conduct, dress, hygiene, uniform appearance and posture of himself/herself and all personnel involved.

Spa Therapist Duties and Responsibilities:

1. Perform opening and closing procedures.
2. Schedule guest appointments.
3. Helps promoting the massage to the SPA members and the hotel guests.
4. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
5. Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
6. Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
7. Set up and organise workstation with designated supplies, forms and resource materials; report shortages to supervisor.
8. Be familiar with all hotel/spa packages, promotions, prices and rates.
9. Ensures that a high standard of service is maintained throughout the spa.
10. Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
11. Maintain positive guest relations always and maintain client details and confidentiality.
12. Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
13. Handle emergency procedures and report any accidents to your manager and security.
14. Handle inappropriate guest behaviour as per the hotels standard operating procedures for Inappropriate conduct for guests and therapists.
15. Frequently check with guest to promote comfort, safety and security throughout service.
16. Fill out necessary reports or data at the end of each session.
17. Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
18. Being customer service driven, have experience in a service industry – polite, responsive and persistent
19. Carry out any other duties assigned by management.