Reception Manager – Rainhill Hall


 

 

Rainhill hall is a grade ii listed country house enriched by local history. Dating back to 1824, the hall sits just outside of Liverpool, nestled between lush greenery and majestic woodland. A grand hotel and breath-taking retreat, guests can enjoy a magical break inside the hall or stay in one of our rustic woodland cabins.

Ranhill hall will offer guests an enchanting experience, bringing a romantic alternative to traditional accommodation. As Reception Manager, you will create unforgettable experiences for all our guests. You will oversee the front of house team whilst providing a motivational and positive working environment.

Job Summary:

  • To provide first class service to hotel guests.
  • To take responsibility for the service standards of the Reception, Concierge & Nights Team.
  • Work closely with the Head Housekeeper, to ensure standards are maintained.
  • Planning and notification of maintenance work.
  • To encourage, motivate and develop your team.
  • Smooth handling of all customer complaint handling.
  • Responsibility for the security of guests and hotel property.
  • Prepare, check and monitor department forecasts and rotas and produce weekly reports for General Manager and Managing Director.
  • Reviewing hotel & service performance via customer feedback & social media on a regular basis.
  • Handling Trip Advisor reviews.
  • Auditing of both reception & housekeeping departments.
  • Check Ins check outs and managing the reception & nights teams.

Requirements:

  • Proven experience as a Reception Manager or relevant role.
  • Excellent working knowledge of MS Office including SharePoint.
  • Excellent customer service skills as well as a business mindset.
  • Able to communicate effectively to all stakeholders.
  • Confident and proactive in decision-making and problem-solving.
  • Reliable with an ability to multi-task and work well under pressure.
  • Outstanding leadership skills and a great attention to detail.

Apply for this position

  • Accepted file types: docx, pdf.
  • Accepted file types: docx, pdf.