Reception Supervisor – The Shankly Hotel
A lot of success is in the mind. You must believe you are the best and then make sure that you are. -Bill Shankly
In the heart of the city, located on one of the most iconic roads in Liverpool is The Shankly Hotel. The building is steeped in the history of the city added by the contemporary design of Signature living.
The Shankly Hotel in Liverpool offers luxurious accommodation that’s as unique as its namesake, Bill Shankly. Each room has been designed with comfort, style and flexibility in mind. We are the ideal destination for those who appreciate luxury, fun and flexibility, providing the ultimate hotel experience in Liverpool.
Reception supervisors are the face of a hotel. They provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. These employees perform various tasks that are essential to daily operations of a hotel’s front desk. Desk supervisors must be friendly and outgoing, and possess excellent communication and problem-solving skills as well as maintaining a standard of service the guest or visitor will never forget.
THE JOB ROLE CONSISTS OF
·To ensure that a friendly and efficient service is given by the reception team always.
·Liaise and co-operate well with other operational departments, notably housekeeping, concierge and accounts on all front office matters which affect them.
·Set targets to the front office and maximise up sells by promoting in house services from guests checking in and visiting the properties using figures given by the restaurant and bars
·Ensure hotel policy, as it relates to front office, is strictly observed at check-in, during guest stay and departure.
·To check the room availability by room type and to make appropriate adjustments to avoid overbooking, keeping control of the “off” rooms always.
·Handle complaints with immediate action and through follow up not allowing the complaint to leave the building
·To act in behalf of the front office manager in his/her absence. To follow procedures and operational acts and ensure the team implement
THE IDEAL CANDIDATE WILL HAVE
·Previous experience in a similar role preferably
·Strong leadership skills
·Problem solving and complaint handling
·Excellent written and oral communication skills
·Attention to detail
·Effective time management