Reception Team Member – Rainhill Hall
Rainhill Hall is a grade ii listed country house enriched by local history. Dating back to 1824, the hall sits just outside of Liverpool, nestled between lush greenery and majestic woodland. A grand hotel and breath-taking retreat, guests can enjoy a magical break inside the hall or stay in one of our rustic woodland cabins.
Rainhill Hall will offer guests an enchanting experience, bringing a romantic alternative to traditional accommodation.
Receptionist are the face of a hotel. They provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. These employees perform various tasks that are essential to daily operations of a hotel’s front desk. To be a Receptionist you must be friendly and outgoing, and possess excellent communication and problem-solving skills as well as maintaining a standard of service the guest or visitor will never forget.
THE JOB ROLE CONSISTS OF
·To ensure that a friendly and efficient service is given by the reception team always.
·Liaise and co-operate well with other operational departments, notably housekeeping, concierge and accounts on all front office matters which affect them.
·Work towards targets and maximise up sells by promoting in house services from guests checking in and visiting the properties using figures given by the restaurant and bars
·Ensure hotel policy, as it relates to front office, is strictly observed at check-in, during guest stay and departure.
·To check the room availability by room type and to make appropriate adjustments to avoid overbooking, keeping control of the “off” rooms always.
·Handle complaints with immediate action and through follow up not allowing the complaint to leave the building
THE IDEAL CANDIDATE WILL HAVE
·Previous experience in a similar role preferably
·Strong leadership skills
·Problem solving and complaint handling
·Excellent written and oral communication skills
·Attention to detail
·Effective time management