Sales & Reservations Agent
Reservation Sales Agent
Are you fun, friendly, hardworking and dynamic? Have you always wanted to work for a creative and unique company in the heart of a buzzing city? Look no further! The Signature family are searching for a new member of the gang and you could be the perfect candidate!
As a key member of the Sales team, you’ll be booking guests into our famous Signature venues, tailoring once-in-a-lifetime experiences and setting the tone for our unique customer journey.
You’ll be booking bespoke stays at our famous venues including The Shankly Hotel, Alma de Cuba, Rainhill Hall & Dixie Dean Hotel
ARE YOU MAD ENOUGH TO BE BRILLIANT?
Our ideal team member will understand the customer’s hopes and dreams and have a drive to make them a reality. You’ll be target driven, demonstrate impeccable customer service skills and have a bubbly, outgoing personality.
- Responding to email, social media, voicemails and online chat enquiries and converting the enquiries into sales
- Online Travel Agent booking processing
- In and outbound calls, ensuring minimum call standards are achieved
- Pro-active upselling at all times, generating enquiries for the restaurant, bar, spa and events departments
- Ensure all payments and credit card details are accurately recorded and processed
- Manage the hotel reservations database
- Liaising with 3rd parties to organise packages and events for our guests
- Diary management and reporting
- Calling guests as part of our concierge service
- Upsell the city and help to accommodate tourist activities and nightlife
- General office admin
- Achieving & exceeding sales & upsells KPIs and targets.
The Signature Living Group specialises in large group accommodation, as well as luxury stays, unforgettable experiences and award-winning dining and events venues.
Famous for fun and unique hotel suites, crazy events and an unrivalled customer service, Signature pride themselves of being one of the most innovative hoteliers in the business.
Working hours: 8.5 per day over 5 days out of 7 between 9am – 10pm.