Social Sales Agent
Signature Living are looking to hire a Social Sales Agent who is proactive in converting enquiries into bookings, recommending our best products and facilities to our guests and providing service excellence in a friendly and timely manner.
Signature Living are extremely interactive with guests before their arrival due to our huge presence on social media, amassing over 1 million in followers across our portfolio. This interaction stems from enquiries that are made via our social media platforms before guests even book their reservation.
As a Social Sales Agent, you will correspond with guests over numerous social media outlets including Facebook, Twitter and Instagram. Our ideal candidate will have a passion for sales, excellent written and communication skills with a sociable and outgoing personality which will be transferable via written text on Social Media content.
Roles & Responsibilities
- Responding to all comments made on our social media accounts
- Responding to all messages and enquiries sent via social media
- Daily monitoring of social media sites, ensuring complaints are flagged and passed on to the relevant manager
- Pro-active upselling at all times, generating enquiries for the restaurants, bars and events departments
- Ensure all payments and credit card details are accurately recorded and processed
- Manage the hotel reservations database
- Liaising with 3rd parties to organise packages and events for our guests
- General office admin
- Achieving & exceeding sales & upsells KPIs and targets.